Privacy Policy

Privacy Policy

Last Updated: August 27, 2026

This Privacy Policy describes how Sophia Sports ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sophiasports.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, legal requirements, or regulatory obligations.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and, where appropriate, provide additional notice through the Site.

How We Collect and Use Your Personal Information

To provide our Services, we may collect personal information about you from different sources depending on how you interact with Sophia Sports.

We may use the information we collect to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Process payments

  • Communicate with you about your orders

  • Provide customer support

  • Manage customer accounts

  • Improve our website, products, and Services

  • Send marketing and promotional communications where permitted

  • Prevent fraud and protect the security of our Site

  • Comply with applicable legal and regulatory requirements

  • Enforce our terms, policies, and rights

What Personal Information We Collect

The type of personal information we collect depends on how you interact with our Site and Services.

Information We Collect Directly from You

Information that you voluntarily provide to us may include:

  • Contact Information: Your name, address, phone number, WhatsApp number, and email address.

  • Order Information: Your name, billing address, shipping address, payment confirmation, email address, phone number, and order details.

  • Account Information: Your username, password, and other information required to manage your account.

  • Customization Information: Information you provide when ordering customized or personalized products, such as names, numbers, sizes, measurements, logos, team details, or design preferences.

  • Customer Support Information: Information you provide when contacting us regarding an order, product, return, refund, exchange, or other inquiry.

Some features of our Services may require you to provide certain information. You may choose not to provide this information; however, doing so may prevent you from using certain features or completing an order.

Information We Collect About Your Usage

We may automatically collect certain information about how you interact with our Site and Services.

This may include:

  • Device information

  • Browser type

  • IP address

  • Network connection information

  • Pages visited

  • Products viewed

  • Shopping and browsing activity

  • Referral information

  • Other information regarding your interaction with our Site

We may use cookies, pixels, and similar technologies to collect this information and improve your browsing and shopping experience.

Information We Obtain from Third Parties

We may receive information from third-party service providers that help us operate our online store and provide our Services.

These may include:

  • E-commerce and website service providers

  • Payment processors

  • Shipping and fulfillment providers

  • Analytics providers

  • Customer support providers

  • Marketing and advertising partners

Payment processors may collect payment information such as credit or debit card details, billing information, or other payment-related information necessary to process your transaction.

Any information received from third parties will be handled in accordance with this Privacy Policy and applicable privacy laws.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

  • Process and fulfill your orders

  • Process payments

  • Arrange shipping and delivery

  • Send order and shipping notifications

  • Manage customer accounts

  • Process returns and exchanges

  • Provide customer support

  • Provide customized products according to the information you submit

  • Maintain and improve our Site and Services

Marketing and Advertising

Where permitted by applicable law, we may use your information to send promotional communications about our products, offers, services, and updates.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in those communications.

Security and Fraud Prevention

We may use personal information to detect, investigate, and prevent fraudulent, illegal, or malicious activity.

If you create an account with us, you are responsible for keeping your account credentials confidential. We recommend that you do not share your username, password, or other account information with anyone.

If you believe your account has been compromised, please contact us immediately.

Communication and Service Improvement

We may use your information to respond to inquiries, provide customer support, understand customer needs, and improve our products, website, and Services.

Cookies

Like many websites, Sophia Sports may use Cookies and similar technologies.

Cookies may help us:

  • Remember your preferences

  • Keep products in your shopping cart

  • Improve website functionality

  • Understand how visitors use our Site

  • Analyze website performance

  • Improve our products and Services

  • Support marketing and advertising activities

Most web browsers automatically accept cookies. You can change your browser settings to remove or reject cookies.

However, blocking or disabling cookies may affect certain features and functionality of the Site.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary to operate our business, provide our Services, fulfill orders, or comply with applicable laws.

This may include sharing information with:

  • Payment processors

  • Shipping and delivery companies

  • Fulfillment providers

  • Website and IT service providers

  • Analytics providers

  • Customer support providers

  • Marketing and advertising partners

  • Business partners and service providers

  • Legal, regulatory, or government authorities where required

We may also disclose information when you specifically request or authorize us to do so.

We may disclose information when necessary to protect our rights, customers, Site, or business, or in connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets.

User-Generated Content

Our Services may allow customers to submit product reviews, photographs, comments, or other user-generated content.

If you voluntarily submit content to a public area of the Site, that information may be visible to other users or members of the public.

Please avoid submitting sensitive or confidential personal information in publicly accessible areas.

Sophia Sports cannot guarantee how third parties may use information that you voluntarily make publicly available.

Third-Party Websites and Links

Our Site may contain links to websites, services, or platforms operated by third parties.

If you follow a link to a third-party website that is not operated or controlled by Sophia Sports, you should review that website's privacy policy and terms before providing personal information.

Sophia Sports is not responsible for the privacy, security, content, or practices of third-party websites.

Children's Data

Our Services are not specifically intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action where required.

Security and Retention of Your Information

We take reasonable measures to protect the personal information we collect.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We recommend that you avoid sending sensitive or confidential information through insecure communication channels.

We retain personal information for as long as reasonably necessary to:

  • Provide our Services

  • Fulfill orders

  • Maintain customer accounts

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements and policies

  • Protect our legitimate business interests

Your Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include:

  • Right to Access: You may request information about the personal data we hold about you.

  • Right to Delete: You may request deletion of your personal information where applicable.

  • Right to Correct: You may request correction of inaccurate personal information.

  • Right to Data Portability: You may have the right to receive certain personal information in a portable format.

  • Right to Opt Out: Where applicable, you may opt out of certain marketing, sharing, or targeted advertising activities.

  • Right to Restrict Processing: You may request that we restrict certain processing of your personal information where applicable.

  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent.

  • Right to Manage Communication Preferences: You may unsubscribe from promotional communications at any time.

These rights may vary depending on your country or region and may be subject to applicable legal exceptions.

To exercise an applicable privacy right, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns or complaints about how Sophia Sports handles your personal information, please contact us using the details below.

We will review your concern and respond within a reasonable period, subject to applicable legal requirements.

Depending on your location, you may also have the right to contact your local data protection or privacy authority.

International Users

Sophia Sports is based in Sialkot, Pakistan, and we may work with service providers, payment processors, shipping providers, and other business partners located in different countries.

As a result, your personal information may be transferred, stored, or processed outside your country of residence.

Where required by applicable law, we will take appropriate steps to help protect personal information when it is transferred internationally.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Sophia Sports
📱 WhatsApp: +92 309 4725785
📧 Email: sophiasports.1996@gmail.com
📍 Address: Gohadpur, Hunter Pura Road, Sialkot, Pakistan
🌐 Website: sophiasports.com

For privacy-related requests, please include sufficient information for us to understand and respond to your request.

Sophia Sports — Built for the Race. Made for You.